Why We're Starting to Write

For more than ten years, most of our work has happened in places few people see: hospital server rooms, registration desks at six in the morning, radiology reading rooms, and WhatsApp groups that light up at midnight because the outpatient queue suddenly stopped syncing. We write code, fix it, and go back to the floor. Almost none of it was ever written down for anyone else to read.

This blog is our attempt to change that habit.

Who we are

Rawlemon is a small team building software for healthcare. Our products go by the name HISGrace:

• HISGrace SIMRS — a hospital information system covering registration, electronic medical records, diagnostics, pharmacy, and insurance claims. It currently runs at one hospital and has served more than 17,000 patients.
• HISGrace Clinic — a leaner version for clinics: queues, medical records, lab, radiology, pharmacy, and billing.
• HISGrace DICOM Viewer — a desktop application for reading radiology images, usable with no activation and no time limit on its free plan.

HISGrace DICOM Viewer: one CT study read in four views at once.

One hospital is not a big number. But it is exactly why we know what happens when a hospital system is used every day, around the clock, by doctors, nurses, registration staff, pharmacists, cashiers, and IT teams who all need different things from it.

What we will write about

We don't want this blog to be a brochure. What we want to share are the things we run into ourselves:

• Notes from the field. How integrations with Indonesia's national health systems — SATUSEHAT, BPJS Kesehatan, Mobile JKN, RS Online — actually behave day to day, including the parts the official documentation leaves out.
• Radiology and medical imaging. What we have learned building a DICOM viewer, and the questions radiologists ask us about reading studies away from the workstation.
• Hospital and clinic workflows. Why a form that looks simple can slow down the morning queue, and what we changed after seeing it first-hand.
• Data and privacy. What it means to take patient data seriously, especially now that Indonesia's Personal Data Protection Law is in force.
• Release notes. New features and notable changes in HISGrace products, written briefly and plainly.

Some posts may be technical, others closer to stories. We will try to write for people who work in hospitals, not for fellow software builders.

Why now

We have learned the most from our users' questions: a radiologist asking why a study opens slowly, a claims officer spotting a tariff mismatch, a nurse asking for a button to move somewhere that makes more sense. Conversations like these usually stay in one room. By writing them down, we hope the lessons reach more people — and that we get to hear from more people, too.

If there is a topic you would like to read about here, or something we wrote that you think is wrong, send it to [email protected]. We read every message.